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Privacy Policy
FrankGallery is pleased to serve you, and would like to build and maintain your confidence in us. We do not sell, trade, or give away our mailing list.
We would include our clients in our internal mailing list for updates, notifications, or specific information occasionally. You may opt out at any time by writing us. We do not send a lot of newsletters, so do not worry about being bombarded with emails.
Security Policy
FrankGallery has a SSL (secure socket layer) encryption e-commerce capability. While we are protected, and our credit card processing vendors are some of the most secure institutions available, the Plain English version of the fine print is that we cannot provide a 100% guarantee against the most dedicated attacks. If we become aware of a security breach that may compromise your credit card information, we will notify you of that via email as soon as possible.
Returns Policies
All sales are final, what you see is what you get. Sometimes, no matter how well we've packed it, somebody decides to put a knife through it. Sometimes, it turns out that you've gotten the wrong item. We understand. We're happy to make things right. Please help us make it easier by following our return policy.
RETURN FOR DAMAGE IN SHIPPING All orders are handled and packaged to ensure their safe and sound arrival. If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement of your order or refund. If, upon opening your package, you find the contents damaged, please keep all of the original packaging and notify us immediately via email.
RETURN FOR WRONG ITEM if your purchase simply isn't right because we mess up and shipped you the wrong item, you may return it for exchange within 15 days of receipt. Please contact us in advance via e-mail to review your case and authorize the exchange. and use the original packing when shipping.
CONTACT INFORMATION FOR RETURNS: . E-mail: sales@frankgallery.com
Please be sure to have the following information at hand: order number, item description, and ship to name.
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